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Frequently asked questions

Answers about SMC programs, support requests, volunteering and your account.

Donations

How can I donate to SMC?

Use the donate page: choose an amount and OMT, Whish or bank transfer, then continue on WhatsApp where our team sends the payment details. Your gift is confirmed once it arrives.

Can I support a specific campaign?

Yes. Choose a campaign on the donate page or from the campaigns page. Campaign totals show confirmed donations only.

Donations & Volunteering

How does SMC verify and track donations?

We practice strict four-eyes financial governance. Every contribution received via OMT, Whish, or bank transfer is verified by two separate finance team members before appearing in public totals. We publish verified impact reports regularly.

How can I volunteer my professional skills with SMC?

We welcome educators, doctors, psychologists, attorneys, career coaches, and event assistants. Submit a message via our contact page selecting "I would like to volunteer", and our volunteer coordinator will contact you.

Can corporations or organizations sponsor a specific program or campaign?

Yes. Organizations can sponsor programs, provide equipment donations, or fund designated campaigns. Contact our partnership team at partners@singlemomcare.org or through the contact page.

General

How do I contact SMC?

Write to us through the contact page. We usually answer within a few working days. In an emergency, contact the local emergency services.

Who is eligible to receive support from SMC?

SMC welcomes all single mothers (widowed, divorced, separated, or unmarried sole caregivers) residing in Lebanon, regardless of background or nationality. Every mother and her children are received with dignity and respect.

Is there any fee or financial cost for mothers to join programs?

No. All SMC programs, workshops, legal clinics, wellness circles, and children playgroups are 100% free of charge for enrolled mothers and their families.

How does SMC protect my family’s privacy and confidentiality?

Privacy is our core promise. Personal files are accessed strictly by the staff directly assigned to support you. Every view of a record is logged, personal data is never shared with third parties or advertisers, and stories are only published with explicit written consent.

Mothers

Who can ask SMC for support?

SMC supports single mothers and their children in Lebanon. Create a free account to apply for programs, register for events, join campaigns and ask for support. Our team will guide you from there.

How do I apply for an SMC program?

Open the programs page, choose a program and press "Apply now". You need a free SMC account; after you send your application you can follow its status in your account.

Why does SMC ask for my details and an identity document?

We ask once, when you join, so we can plan programs and support fairly and make sure each person has one account. Only the SMC staff handling your file can see these details.

Privacy

Is my information kept private?

Yes. Your personal details are seen only by the SMC staff who need them to help you, every access to a file is recorded, and nothing personal is ever shown on public pages. Read our privacy notice.

Programs & Support

Can I bring my children with me when attending workshops or training?

Yes! Many of our in-person training sessions and wellness circles provide supervised on-site childcare in our dedicated playrooms, staffed by trained volunteers so you can focus on learning.

What if I do not have a laptop or reliable home internet?

Enrolled mothers have full access to our computer lab in Beirut during open study hours. For select training programs, SMC also lends refurbished laptops and mobile data connectivity.

How do I submit an emergency request for food, healthcare, or school help?

Sign into your free SMC account and open the "Support" section. Choose your category and write a short message. Our social work team reviews urgent requests and replies within 1 to 2 business days.

Volunteering

How can I volunteer with SMC?

Send us a message through the contact page with the topic "I would like to volunteer". Our team will get back to you about current opportunities.

Still have a question?

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